--- title: "Event Operating System for Festivals, Venues and Promoters" description: "Plan, staff, advance and run every show from one system, with Fai drafting the work for you to approve. Plus Vault banking and Ticket Fairy Capital funding." canonical: "https://www.ticketfairy.com/event-operating-system" --- # Run a Bigger Event Business Without Building a Bigger Back Office Get every act booked and advanced, every shift filled, every pass issued, every stage on time and every crowd kept safe, from the same dashboard you sell tickets from. Fai, your AI assistant, drafts the admin for you to approve, and Vault and Ticket Fairy Capital help you pay suppliers and fund the next show. [Book Demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) - Book, advance and settle every act - Fill every shift and issue every pass - Less admin, with Fai drafting it for you Trusted by event organizers worldwide ![Mayan Warrior](https://www.ticketfairy.com/resources/images/client_logos/white/mayanwarrior_long.png) ![Forbidden Forest](https://www.ticketfairy.com/resources/images/client_logos/white/forbidden_forest.png) ![Papaya Playa Project, Tulum](https://www.ticketfairy.com/resources/images/client_logos/white/papaya_playa_project.svg) ![Grupo RosaNegra, Mexico](https://www.ticketfairy.com/resources/images/client_logos/white/grupo_rosanegra.png) ![LOCUS](https://www.ticketfairy.com/resources/images/client_logos/white/locus.png) ![Monstercat, Canada](https://www.ticketfairy.com/resources/images/client_logos/white/monstercat.svg) ![Pines Party](https://www.ticketfairy.com/resources/images/client_logos/white/pines_party.png) ![Looloo Studio, CDMX](https://www.ticketfairy.com/resources/images/client_logos/white/looloo.png) ![Mandala Club, Singapore](https://www.ticketfairy.com/resources/images/client_logos/white/mandala_club.png) ![Soundtuary, Miami](https://www.ticketfairy.com/resources/images/client_logos/white/soundtuary.png) ![Sun and Bass, Sardinia](https://www.ticketfairy.com/resources/images/client_logos/white/sun_and_bass.png) ![The Kazbah](https://www.ticketfairy.com/resources/images/client_logos/white/kazbah.png) ![Rakastella, Miami](https://www.ticketfairy.com/resources/images/client_logos/white/rakastella.png) $300m in tickets sold From 50-person workshops to festivals of 100,000 and more Built for Nightclubs Festivals & Concerts DJ shows Conferences & Summits Food & Drink Events Comedy & Theater Corporate & B2B Events Beach clubs Sports & Esports Attractions & Tours Nonprofits & Fundraisers ## Give Every Team the Same Up-to-Date Details When you book an act, their advance, set time, pass and settlement all start from that booking. Your crew rota and trader list work the same way, so you can issue passes and send messages straight from them. - **Get everyone their pass faster**Pick your crew, acts or traders and issue their passes, with the right zones and days on each one. - **Hand the first draft to Fai**Fai drafts the run of show, chases missing advance details, suggests who fills each shift and checks your site map. Nothing goes out until you approve it. - **Settle every show with figures you can trust**Each settlement starts from the tickets you sold, and your door team scans passes in the same app they use for tickets. ## Plan, Staff and Run Your Event With Ticket Fairy - ### [Start each day knowing what needs doing](https://www.ticketfairy.com/event-operating-system/planning) Each person on your team opens the same music festival management software and sees what needs doing that day. Fai drafts the follow-ups, and each new edition starts from the setup of your last one. - Everyone knows what needs them today - Less time on emails and tasks - Next edition set up from this one - ### [Get every artist advance back complete and on time](https://www.ticketfairy.com/event-operating-system/artists-and-line-up) Advance each act within its allowances, catch running-order clashes early and publish a line-up fans can add to their calendar. - Advances filled in by each act's team - Fai chases the missing details - Fans plan their day around your line-up - ### [Get every act from airport to stage on time](https://www.ticketfairy.com/event-operating-system/travel-and-hotels) Fill hotel blocks night by night, sell rooms to ticket buyers at checkout and plan each pickup with a driver and a vehicle. - Hotel blocks filled before the release date - Rooms for ticket buyers sold at checkout - Each pickup planned with driver and vehicle - ### [Get deals signed sooner and pay everyone on time](https://www.ticketfairy.com/event-operating-system/contracts-and-payments) Get deals signed, match agents' paperwork to your offers, pay suppliers on time and settle each show from its ticket sales. - Contracts signed without printing a page - See what you owe and when - Each show settled from its ticket sales - ### [Know what every act and event really costs](https://www.ticketfairy.com/event-operating-system/budget-and-costs) See the all-in cost of each act, work from one budget your whole team shares, and compare costs and sales pace across your events. - The all-in cost of each act - One budget for your whole team - Your sales pace against your last edition - ### [Know who holds each date and settle shows fast](https://www.ticketfairy.com/event-operating-system/venue-operations) Know which dates are free, make offers backed by past fees and settle each show across all your rooms and stages. - All holds and shows on one calendar - Offers backed by what you paid before - Each show settled from its sales - ### [Fill your site with the right mix of traders](https://www.ticketfairy.com/event-operating-system/traders-and-markets) Get the right mix of traders, with their paperwork and payments in before load-in. Place each pitch on your map and invoice your share of sales. - The right trader mix, ranked by Fai - Paperwork and payments in before load-in - Your share of sales worked out - ### [Show exhibitors and sponsors what your event brought them](https://www.ticketfairy.com/event-operating-system/exhibitors-and-sponsors) Exhibitors collect leads at their booth, approve the follow-ups Fai drafts and see their results. Sponsors see what you delivered for them. - Leads collected at each booth - Follow-up emails drafted by Fai - Results exhibitors and sponsors can see - ### [Get every shift covered by the right people](https://www.ticketfairy.com/event-operating-system/crew-and-volunteers) Fill shifts with offers to the people who fit, keep one record of your crew across events, and recruit, look after and reward your volunteers. - Open shifts filled by people who fit - One page for each person's shifts - Guest tickets for volunteers' hours - ### [Feed your crew and brief them before they work](https://www.ticketfairy.com/event-operating-system/crew-meals-and-safety) Plan meal times from your shifts, count and charge each meal, and check certificates and inductions before anyone works. - Your kitchen knows how many to feed - Each meal counted and charged - Certificates and inductions checked before work - ### [Have passes ready before your crew and artists arrive](https://www.ticketfairy.com/event-operating-system/accreditation) Give everyone who works your event the right pass, handed out at your desk and checked at your staff gates. - Right access for crew, artists, traders and press - Zones, days and meals on each pass - Each pass holder counted in and out - ### [Check in attendees and print badges on the spot](https://www.ticketfairy.com/event-operating-system/registration-and-badges) Check attendees in and print their badges at your desk or a self-service kiosk, with volunteers working the desk from a link. - Attendees checked in with one scan - Name badges printed straight away - Kiosks and volunteers share the desk work - ### [Keep stages on time and respond to incidents fast](https://www.ticketfairy.com/event-operating-system/show-day) Brief each team, deal with incidents fast and tell the right people, with Now and next for each stage. - Now and next for each stage - Your safety lead alerted at once - The right message to the right people - ### [Get your site ready before the gates open](https://www.ticketfairy.com/event-operating-system/site-and-logistics) Get your site ready before the gates open. Map your site, work out hire lists from riders, book deliveries into arrival times and hand kit out and back by scan. - Your whole team working from one map - Hire lists worked out from each rider - Each delivery booked into an arrival time - ### [Give your team more time for the show](https://www.ticketfairy.com/event-operating-system/fai-and-automation) Fai takes on admin across your event, reads the paperwork that comes in and suggests your next job each hour. Your terminal or your own AI assistant can use the same tools. - Less admin across your whole event - Nothing goes out until you approve it - Fai's tools in your terminal and AI assistant - ### [Keep your site safe and every team responding fast](https://www.ticketfairy.com/event-operating-system/event-control-and-safety) One live control log for your whole site, the pass holders in each zone, official weather warnings for your venue, and medical care, barriers and permits on track. - One live log for your whole site - Each zone's pass holders named, with entry times - Every barrier, inspection and permit signed off - ### [Get every stage built, powered and ready for changeover](https://www.ticketfairy.com/event-operating-system/production-and-technical) Stage plots, input lists and changeovers from each act's rider, and generators kept fueled. Effects and rigging signed off before doors, your teams online and your sets streamed to fans. - Stage specs filled in from each rider - Generators fueled and each zone powered - Effects and rigging signed off before doors - ### [Keep your site clean and your campers happy](https://www.ticketfairy.com/event-operating-system/site-services-and-sustainability) Get service rounds done on time and runners and carts where you need them. Plan your campsite, check campers in and share a sustainability report. - Service rounds done on time - Runners and carts where they are needed - A sustainability report to share - ### [Balance every till and look after every guest](https://www.ticketfairy.com/event-operating-system/front-of-house) Balance your box office each night and check ages once. Give VIP guests a host, keep merch stocked, guide fans through their day and take [cashless payments](https://www.ticketfairy.com/event-operating-system/front-of-house/cashless-and-wristbands) on wristbands. - Tills that balance every night - VIP guests welcomed by their host - Fans pay at the bar with wristbands ## Keep Your Whole Team on Track Every Day Everyone on your team knows what needs them today. Each person starts the day on their own Today page, with the countdown to doors, their tasks and what changed since they last looked. Search finds any performer, stage, day, task or document from any page. - **Today page**: with your own tasks and approvals - **Suggestions**: emails and tasks Fai has drafted, ready for you to approve - **Search**: across the whole event with Ctrl+K or Cmd+K ![Ticket Fairy Today page with the countdown, your work and the state of each section](https://www.ticketfairy.com/embeds/posters/marketing-event-today--today.png) ## Run Every Stage on Time and Respond Fast When Something Happens Keep every stage on time and your safety lead told the moment something serious happens. Call each stage from a live run of show, share day sheets by link, let anyone on your team report an incident from their phone and message the people who need to know. - **Run of show**: drafted by Fai and called live by your show callers - **Incident reports**: your safety lead hears at once when a team member reports a serious incident - **Messages**: to a department, a day's rota or every trader ![Ticket Fairy show day page with now and next for each stage](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--show-day.png) ## Save 1,000+ Hours of Event Admin With Fai Fai chat comes free in your dashboard. Ask it to build and change events and check live sales, with your approval before anything sensitive changes. In the [Event Operating System](https://www.ticketfairy.com/event-operating-system), Fai also reads your event email, picks out actions and deadlines from contracts and documents, and turns your meetings into follow-ups. - **Event inbox**: read a summary of each thread and turn any email into a task - **Contracts and riders**: Fai reads them for fees, key dates, equipment and anything to check - **Meeting notetaker**: send Fai to your Zoom, Meet and Teams calls for the summary and follow-ups - **Hourly checks**: Fai suggests your next job with a draft ready to approve [What Fai can do across your event](https://www.ticketfairy.com/event-operating-system/fai-and-automation) ## Move Event Money Across Borders With Vault Hold money in several currencies, give your team expense cards and review every bank transfer before it goes. You and your finance team see the balance, card spending and transfers for your whole brand. - **Multi-currency accounts**: hold, send and receive money in several currencies - **Corporate expense cards**: give the people buying travel, production and catering their own card - **Transfers and payouts**: review each bank transfer before you send it - **Balances and activity**: see each currency's balance with your cards, recipients and invoices ## Fund the Event Before Every Ticket Has Sold Apply for Ticket Fairy Capital to pay artist deposits, venue costs, production and marketing before your ticket money comes in. - Up to **$3M** United States - Up to **€3M** Europe - Up to **£5M** United Kingdom - **Artist deposits and bookings**: funding towards guarantees, deposits and booking fees - **Venue and production**: funding towards venue holds, staging, lighting and sound - **Marketing and campaigns**: funding towards paid media, creative work and promoter campaigns [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get Started for Free](https://manage.ticketfairy.com/registration) ## Sell More Tickets and Get Guests Through the Door Faster Organizers have sold more than $300M in tickets with Ticket Fairy across 10+ countries. Give buyers a checkout in your branding, a reason to bring their friends and the option to pay in installments, then see which campaigns sold your tickets and scan everyone in quickly. - ### Get Buyers to Bring Their Friends Every buyer gets a personal link and earns cash back when their friends buy through it. Events sell 20% more tickets on average with Ticket Fairy referrals, and sell them sooner. [Learn more about Referral rewards](https://www.ticketfairy.com/features/referral-marketing) - ### Turn More Ad Clicks Into Ticket Sales Make as many branded ticket pages for one event as you need, for a genre, a sponsor or an artist, and send each ad audience to the page made for them. Conversion rates rise by up to 40%. [Learn more about Event pages & website](https://www.ticketfairy.com/features/event-pages-and-website) - ### Face-Value Resale Fans Can Trust Fans who can no longer go resell their tickets at face value on your official resale page. People on your waiting list get the first chance to buy, and you keep every buyer's details. [Learn more about Orders, refunds & resale](https://www.ticketfairy.com/features/orders-refunds-and-resale) - ### Faster Entry With the Right Wristband Every Time Upload the wristband artwork for each ticket type. When door staff scan a ticket, they see which wristband to hand over, so guests get in up to 3x faster. [Learn more about Check-in & box office](https://www.ticketfairy.com/features/check-in-and-box-office) - ### Marketing Tools That Sell Tickets Take pre-registrations, track each promoter's sales, unlock presales with a follow or share, win back buyers who left checkout and run promo codes, with Klaviyo, HubSpot and Iterable connected. [Learn more about Promoters & sales teams](https://www.ticketfairy.com/features/promoters-and-sales-teams) - ### Know Your Audience Across Every Event See your sales, who your buyers are, how many visitors bought and what each campaign returned, across all your events, and bring your fans back for the next one. [Learn more about Audience insights](https://www.ticketfairy.com/features/audience-insights) - ### Every Ticket Type Your Event Needs Sell payment plans, dynamic pricing, group tickets, timed entry, reserved seats, add-ons, tables, VIP upgrades, multi-day passes and auction tickets. [Learn more about Ticket types & pricing](https://www.ticketfairy.com/features/ticket-types-and-pricing) - ### Sell in Your Buyers' Country and Currency Sell in the US, UK, Canada, Mexico, Australia, New Zealand, Indonesia, India and the EU, with local payment gateways and methods such as OXXO cash payments in Mexico. [Learn more about Payments & payouts](https://www.ticketfairy.com/features/payments-and-payouts) Trusted by event organizers worldwide ## What our customers say 1. ![Jorge Perdomo, Creator of The Fluffy Cloud, reviewing Ticket Fairy event ticketing platform](https://www.ticketfairy.com/resources/images/landing/v7/jorge-perdomo-240.jpg) **Jorge Perdomo** Creator, The Fluffy Cloud Independent dance music event series - US & Mexico ![An event by The Fluffy Cloud ticketed with Ticket Fairy](https://www.ticketfairy.com/resources/images/landing/v7/fluffy-cloud-event-720.jpg) > I used to look at ticketing platforms as a commodity, until I found Ticket Fairy. Finally there was a platform that didn't just get the job done, but helped me get the job done better. By which I mean, **helped me sell more tickets**. Their integrated customer referral system is magic, direct backend integration with Meta APIs, and our ability to customize our ticketing pages with rich content like videos, GIFs, background skins, and more helped increase our conversions significantly. A sophisticated and powerful ticket and marketing system that remains incredibly intuitive and easy to use. 2. ![Dan Burner, Festival Director of Chalfest, reviewing Ticket Fairy event ticketing platform](https://www.ticketfairy.com/resources/images/landing/v7/dan-burner-240.jpg) **Dan Burner** Festival Director, Chalfest > Chalfest has used Ticket Fairy since we began in 2017. We have remained a loyal customer of theirs for a number of reasons. They are quick to respond and always willing to help. The functionality of the system is really great too and we have certainly benefited from recent upgrades and features. 3. ![David Todd, Managing Director of Towerhouse Global, reviewing Ticket Fairy event ticketing platform](https://www.ticketfairy.com/resources/images/landing/v7/david-todd-240.jpg) **David Todd** Managing Director, Towerhouse Global > Towerhouse Global has had extraordinary success with Ticket Fairy over the past three years, supporting everything from complex corporate registration to large-scale entertainment ticketing. Their platform is incredibly powerful and adaptable, and their team consistently goes above and beyond to support and guide us. It's a true partnership, and one we value highly. 4. **Ami Patel** Patron Council, Bhaktivedanta Manor - ISKCON Watford > Working with Ticket Fairy has been an exceptional experience from start to finish. Their team is not only highly knowledgeable, but genuinely invested in the success of your events. The level of support and responsiveness they provide goes far beyond what we've experienced with other ticketing platforms. What really stands out is the power and flexibility of their backend system, giving us a level of control and customisation that's hard to find elsewhere. Most importantly, there's a real human touch to everything they do. You're not just another client. The team takes the time to understand your needs and consistently goes above and beyond to deliver solutions. 5. **Elisha Burner** Gather + Grow > Using Ticket Fairy for our events is a great experience. The platform is very user-friendly and made navigating through ticket setup and management a breeze. We especially appreciated how responsive their staff were. Every question or issue was addressed promptly and professionally. Plus, their fees are reasonable, which made it even easier to stick to our budget. Highly recommended for anyone organising events! 6. **Majahuitas** Exclusive events venue > Ticket Fairy has transformed how we manage events at Majahuitas. The platform is user-friendly, efficient, and has helped us boost ticket sales while simplifying operations. Their promotional tools and excellent support make them the perfect partner for managing exclusive events. ## Give Your Independent Team the Tools of a Major Promoter Sell more tickets, spend less time on admin and apply for funding based on your ticket sales, so more of your time and money goes into the line-up, the production and your audience. - **Jorge Perdomo**, Creator, The Fluffy Cloud - **19\.57:1** Referral ROI - **$25,778** From $1,368 in rebates - **31%** Buyers shared - **$300M+ in Ticket Sales** Sold through the platform across the US, Canada, Mexico, Australia, New Zealand, Singapore, Indonesia, India and Europe. - **20% More Ticket Sales** Buyers earn money back when their friends buy, and events sell 20% more tickets on average. ## Connect it to the tools you already run Your reporting, box office and scripts can use Ticket Fairy APIs to read and change events. [Ticket Fairy CLI Send last night’s sales summary to your reporting on a schedule, and use the exit code to check whether the job worked. `ticketfairy event stats "$EVENT"` See it in a working script](https://www.ticketfairy.com/cli#automation) [MCP server Ask about event entry, the guest list and tonight’s orders without opening each dashboard report. `ticketfairy mcp` See what you can ask](https://www.ticketfairy.com/mcp-server#uses) ## Questions About the Event Operating System ### Event Operating System #### What is the Event Operating System? The Event Operating System is the part of Ticket Fairy your team uses to plan and run the event: planning, artists and advancing, travel and hotels, contracts and payments, budgets and costs, traders, exhibitors and sponsors, crew and volunteers, crew meals and safety, accreditation, registration and badges, show day, site and logistics, your venue calendar, event control and safety, production and technical, site services and sustainability, and front of house. Fai can help with all of it. #### How do we get the Event Operating System? Book a demo, and we help your team set up your first event on the Event Operating System. #### Does it work with our ticketing? Yes. The Event Operating System works on your Ticket Fairy events, so your ticket sales, guest tickets, check-in and buyer emails are already connected. Settlements use your ticket sales, and your door team scans passes in the same ticket app they use for tickets. #### Is Fai included? Yes. Fai chat comes free in your dashboard: ask it to build and change events, check live sales and make most of the changes you could make yourself. In the Event Operating System, Fai also reads your event email, picks out actions and deadlines from documents and turns your meetings into follow-ups. #### Does Fai act without asking? No. Changes need your confirmation, and anything that reaches other people, such as an email, a text or a contract, waits for your approval. Fai can only do what the person asking can do. #### Who can apply for Ticket Fairy Capital? If your event business is eligible, you can apply for up to $3M in the United States, up to €3M in Europe and up to £5M in the United Kingdom. A funding partner reviews your ticket sales history, event track record and projected sales, decides whether to approve your application and sets the terms. #### Is Ticket Fairy a bank? No. The Ticket Fairy, Inc. is a technology platform and is not a bank. Vault banking services are provided through regulated banking partners, and Ticket Fairy Capital financing is provided by third-party private credit partners, who make every funding decision. Ticket Fairy in full: [ticketing platform for event organizers](https://www.ticketfairy.com/event-ticketing/), with the features, pricing and support behind this page. Book a live demo, and we will set up your first event on the Event Operating System with your team. ## Start Selling Tickets Online Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready. No monthly subscription required for ticketing Start selling tickets immediately Ticketing tools included in the service fee [Get Started for Free](https://manage.ticketfairy.com/registration) No credit card required The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners. The Ticket Fairy, Inc. does not make credit decisions, and all funding terms, approvals and conditions are determined by those lending partners. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)